Refund and Cancellation Policy

This policy says exactly what happens to money a shop pays Prodiasto Technologies for Dilsho, and what does not happen. It describes what the Service does today; nothing here promises a process that does not exist.

1. Nothing renews automatically

Nothing renews automatically. A plan covers 30 days and then stops unless you choose to pay again, so there is no subscription to cancel and no cancellation fee. A paid period covers 30 days from the day it starts. There is no auto-renewal, no standing order and no card kept on file by us.

2. Cancelling

Because nothing renews, cancelling means simply not paying for the next period. Your access runs to the end of the period you paid for. Then a 7-day grace window keeps everything working. After it, the cloud services (sync, the shop portal, the app and the online store) pause until you pay again; the POS till keeps selling offline, and no data is deleted. You may also ask to delete your account at any time from the shop portal or the app.

3. Refunds

• A paid period is not refunded, in whole or in part, once it has started. There is no refund path in the Service and no cancellation fee.
• Removing a counter, or moving from Master to Counter, applies at your next renewal and is not refunded for the current period. Every till keeps working until then.
• Adding a counter, or moving from Counter to Master, starts at once and is charged only for the days left in the current period (never less than Rs 100); your renewal date does not move.
• A payment that Safepay charged but that did not reach your account should be reported to us through the Contact page with the Safepay reference, and we will put the period on your account.

4. The free trial

A new shop gets 14 days free from approval, as Master with two counters. Nothing is charged during the trial and no payment details are taken. When it ends, you choose a plan and pay, or the cloud services pause as in section 2.

5. Prices

Counter Rs 1,500, Master Rs 3,000 and Rs 1,000 for each further counter, per 30 days, in whole rupees with nothing added at checkout, as on the Pricing page. Shops that paid for POS only or POS + Online store before 1 November 2026 keep that plan and price.

6. Orders placed with a shop

Goods bought on a shop's storefront are paid in cash on delivery to the shop. Returns, replacements and refunds for goods are between the customer and the shop that sold them; Dilsho holds no money for those orders.

7. Questions

Write to us through our Contact page.

Version 2026-11-03 - effective November 3, 2026.