Terms of Service

These Terms of Service are an agreement between you and Dilsho. They apply to everyone who uses the platform - customers, shops and the shops' staff - with extra sections for each role below. You accept these terms when you create an account (the signup form records the version you accepted and when) and by continuing to use Dilsho after any update.

1. The platform

Dilsho connects customers with nearby local shops. Shops list what they sell (usually straight from their Dilsho POS), customers order online, and the shop delivers the order with its own staff. Dilsho itself is not the seller of the goods and does not perform deliveries: each purchase is a contract between the customer and the shop.

2. Accounts

• Give accurate details when you register and keep them up to date. Your mobile number is your sign-in id.
• Keep your password and one-time codes to yourself; you are responsible for activity on your account.
• One person, one account per role. Shop and shop-staff accounts require you to be at least 18.
• We may decline, suspend or close accounts that break these terms - see section 7.

3. Customers

• Ordering. Place genuine orders only, be reachable on the number you gave, and be present (or send someone) at the delivery address.
• Prices. The price you pay is the price shown at the time you place the order, plus the delivery fee shown before you confirm. Prices come from each shop's own till and can change between visits.
• Cash on delivery. Orders are paid in cash to the shop's delivery person on delivery. Please have the amount ready; repeatedly refusing deliveries or not showing up may lead to suspension.
• Cancellations. You can cancel an order free of charge until the shop starts preparing it. After that, cancellation may be refused because the goods are already being prepared for you.
• Problems and refunds. If an order arrives wrong, incomplete or unacceptable, tell us via the contact page or the app as soon as possible. We will work with the shop to fix it - replacement, correction or refund of what you paid in error.
• Reviews. Ratings and feedback must be honest and about your real experience.

4. Shops

• Listing accuracy. You are responsible for your catalogue: item names, availability and prices, which flow from your POS. Do not list goods you cannot supply or are not licensed to sell.
• Pricing. The price in your catalogue at the moment an order is placed is binding for that order.
• Fulfilment. Accept or decline incoming orders promptly; prepare accepted orders with the quality, quantity and freshness a customer would get at your counter; deliver the complete order with your own staff. Repeated unfulfilled or badly fulfilled orders may lead to delisting.
• Approval. New shops are reviewed before going live, and we may ask for registration documents. You warrant that the details you provide (CNIC, NTN, GST, licences) are genuine.
• Taxes. You are responsible for your own taxes and receipts for the goods you sell.
• Subscription. Dilsho is a monthly subscription for shops: POS only (Rs 1,000 per month) or POS + Online store (Rs 2,000 per month), each covering 30 days. New shops get a free trial from approval. A plan renews only when you pay for it - nothing is charged automatically. When a period ends you keep a short grace window; after that, cloud sync and the online store pause until you renew. Your POS keeps working offline and your data stays yours. Upgrades are charged in full immediately and start a fresh 30-day period; downgrades apply at the next renewal. Dilsho takes no commission on your sales.

5. Deliveries

• Performed by the shop. Every delivery is carried out by the shop or by staff the shop chooses. Dilsho does not employ, contract, dispatch or insure delivery riders and is not a party to the delivery.
• Shop responsibility. The shop is responsible for its delivery staff: that they are of legal age, hold any licence the law requires, handle the goods and the customer with care, follow traffic law and never deliver under the influence.
• Staff logins. A shop may create Dilsho logins for its staff and grant them the delivery power. The shop must remove access when someone leaves. Staff must use their login only for the shop's own orders.
• Cash handling. The delivery person collects exactly the order total shown in the app on the shop's behalf. What the shop pays its staff is a matter between them; Dilsho holds no cash and takes no share of it.
• Location sharing. Delivery staff may share their live position with the customer from the Dilsho app while on a delivery. It is optional and ends with the delivery.

6. Payments

Phase 1 of Dilsho is cash on delivery only - there are no online payments. The app always shows the exact amount to pay before you confirm an order.

7. Fair use, suspension and termination

We may suspend or close accounts that abuse the platform: fake orders or reviews, misleading listings, mishandled cash, harassment of customers, shopkeepers or their staff, attempts to defeat our security, or any unlawful use. We will always tell you why, and you can appeal via the contact page. You may close your account at any time.

8. Service and liability

We work to keep Dilsho available and accurate, but the service is provided "as is": shops own their catalogues, and delivery times are estimates. To the extent the law allows, Dilsho's liability for any claim connected to an order is limited to the value of that order. Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Privacy

How we handle personal data - including delivery location and the first-party cookies this site uses - is described in the Privacy Policy, which is part of these terms.

10. Changes and contact

We may update these terms as the platform grows. Material changes will be announced on this page before they take effect, and the version below will change. If you keep using Dilsho after a change, the new terms apply. Questions: the contact page.

Version 2026-07-29 - effective July 29, 2026.